Frequently Asked Questions

On this page:
1) Embroidery FAQ (click here)
2) Screen Printing FAQ (click here)
3) Sign Making and Design FAQ (click here)
 
Embroidery Questions:
Q:    How do you determine the cost of an order?
A:  An embroidery order is quoted based upon estimated stitch count and quantity. We give a firm cost of your order in advance upon review of your design. Additional charges will apply for rush orders.
Q:    Do you stock designs for me to choose from?
A:  Yes, in addition to our in-house designs capabilities, we offer stock designs. We can digitize your logo or design or you can choose from our large stock database.
Q:    What do I need to supply to you for artwork?
A:  For best results, supply us with the best artwork you have available in order for us to closely match your design. If you have a design that was previously digitized by another embroidery shop, send us the digitized file from that job to ensure a perfect reproduction. Supplying an embroidery-ready file will lower your setup fees.
Q:    What file formats for my design or logo do you accept?
A:  We accept bitmap formats such as .BMP, .TIFF, .PSD, .PICT, .JPG and .GIF. We also accept vector formats such as .AI or .EPS that can be opened with Adobe lllustrator and Corel Draw. If you are submitting a vector file in these formats, convert all fonts to outline or curves first.
Q:    Can I send a file by email?
A:  Design files can be emailed to sales@igtgraphics.com as an attachment.
Q:    Is there a charge to digitize my design?
A:  There is a charge to make your design ready for embroidery. This charge is dependent on the number of stitches and complexity of your design. An exact quote can be given after our embroidery department reviews your design. The fee is approximately determined by adding $10-$15 for every one thousand stitches. There is no set-up fee for stock lettering. Please note that stock embroidery fonts are not the same as word processing fonts. They may be similar but are not an exact match.
Q:    Can you enlarge or reduce the size of my design?
A:  We can enlarge your design up to the maximum area that our machines can handle. Reduction of your design is limited to the point where your embroidered design will hold the required detail. E-mail us your design for review. Digitized designs can be reduced down to 90% or enlarged up to 110% without incurring a redigitizing fee. For best results, supply your design at the exact size that it will be reproduced.
Q:    What is the largest sewing area for an embroidered design?
A:  We can embroider within an area up to 16" wide and 11" tall for one design. Large designs that extend over this area can possibly be accommodated if there are areas in your design that are not connected (such as text).Your design can then be divided or split into two separate stitching runs that fall within a 16" x 11" area. However, splitting your artwork will significantly increase the cost of your order.
Q:    How small can you make embroidered letters or words?
A:  For best results, we recommend that embroidered text be a minimum of 1/4" in height. The quality of text degrades considerably when less than this height.
Q:    Do you offer personalized embroidery?
A:  Yes, we can embroider individual names on garments for $4.00 per item plus $2.00 for each additional line.
Q:    When you digitize an embroidery design, who owns the digitized file?
A:  IGT Graphics owns the digitized file. You will be charged once to setup your artwork. There will be no setup charge for reorders if you do not require changes to your design.
Q:    Are design charges applied to every order?
A:  No. Design charges are not applied for reorders if we have your embroidery-ready file, or if you supply us with an embroidery-ready design file on disk.
Q:    Will I see a stitch out or proof of my design?
A:  For custom designs, a stitch out is created here and emailed for review and approval. You may also visit our office to review your stitch out. If you require your stitch out to be mailed to you, a $10.00 charge per sample plus postage will be applied. In either case, an approval signature will be required to complete your order. Fax your approval signature to (407) 277-7723
Q:    How long will my order take to complete?
A:  Our standard turn around time for a basic order is 7 to 10 business days after your approval of a digitized design. Allow additional time for shipping if required.
Screen Printing Questions:
Q: What is the minimum order for silk-screening?
A: Our minimum order is 24 pieces. Unless your garments are for sports teams receiving names and numbers on their garments, this is the only exception to our 24 pc minimum. Anything more then 3 colors will need a 72-piece minimum.
Q: What is your turn around time?
A: Our turn around time for a silk-screening order is 7-10 business days, upon request, and at additional charge we can rush your order at an additional fee.
Q: What about RUSH jobs?
A: Rush jobs are completed in less than 7 business days after the final approval of your art and are subject to a 30% to 50% addition to your total. We do ask that you call ahead first to make sure we are able to handle your rush job, as we do not always have an open spot on our presses for such jobs.
Q: What is the proof / approval process?
A: On all new orders we will be sending you an art proof for your review. This proof will state the size, pantone colors and overall location of your print job. Please make sure to look over the proof carefully as once it is approved we will be printing exactly that. Proofs are issued about 1-2 business days after all forms and art have been received. If you do not receive a proof in that time frame please bring that to our attention, as we are not aware you didn’t receive it. Sometimes wrong emails are listed. If we do not receive your art approval we cannot proceed with your job. \.
Q: Do you provide the Clothing?
A: Absolutely, please visit our catalogs tab and pick your garments, prices are for the garment only and embellishment will be quoted separately, In addition, you can also use your own garments.
Q: Are there any other charges?
Although we do not have hidden charges, we do add for Nylon, Polyester, Mesh, Pants legs, Pant backs, shirt sides, hats, towels, specialty inks, or any thing which is out of the ordinary.
Sign Making and Design Question:
Q: How visible will my sign be?
A: Our experienced design team will optimize your sign design to fit its intended situation. For instance, a sign which is intended to be viewed up close will have different characteristics than a sign being viewed while driving past it. We will make sure your sign does the best possible job it can for its given task.
Q: Do full-color graphics help my image?
A: When used appropriately used, full-color graphics may enhance the professionalism of your brand, service, or product. However, in some cases it may be in your best interest to stick with a simpler approach. We will be able to suggest the best possible option for your intended use.
Q: What’s the difference between a partial vehicle wrap and a full vehicle wrap?
A: A full vehicle wrap covers every area of exposed paint on the vehicle (the roof and non-visible areas may be excluded, yet still be considered a full wrap). A partial wrap would be graphics that cover only a percentage of the visible painted area on your vehicle.
Q: Is the color I see on my monitor accurate to what I’ll receive?
A: Monitor calibration is subjective. To get the best possible idea of the color you will receive, we have color charts on the walls in our shop. Pantone numbers can be given as a target reference, but note that different printing techniques and substrates affect the output. We can assist in matching as close as possible to supplied samples or Pantone numbers. Depending on your monitor calibration, these colors may or may not show accurately. With an order, a print sample can be provided if requested.
Q: Do I need lamination on my sign?
A: Lamination is not required in many cases (ie. corrugated road signs, indoor posters); however, lamination is always recommended, as it will enhance the appearance and extend the life of any sign. There are many instances where lamination is a must, including: vehicle graphics, graphics in high foot-traffic areas, signs which are packed-up and moved around frequently.
Q: Do you provide installation services?
A: Yes we do.
Q: How much will my sign cost?
A: Pricing on signs is roughly based on durability. In a nutshell: more expensive signs will last longer. Outside of that, there are certain materials which are inherently more expensive than others.
Q: What is the process for determining the best sign for my needs?
A: We begin every project with a new customer discussing the intention or purpose of the sign. Where will the sign be viewed? How will the sign be placed or installed? Do you have a budget for your signage project? Etc. This series of questions will help us determine the best materials, colors and mounting methods in constructing your sign to achieve the optimal sign for your purposes.
Q: Do you make signs in standard sizes?
A: We make customs signs and banners, so we can build your sign at any size needed to achieve your desired outcome. There are some standard sizes for basic real estate signs and some regulatory signs, such as parking signs, but the majority of the signs we produce are designed to fit the needs of the customer and the variables of where the sign will be displayed.
Q: Can I have my sign by tomorrow?
A: Often times, yes! Depending on work load a rush fee may apply for next day orders, our standard turn around time is 5 to 7 business days.
Q: How long will this sign last?
A: We use a wide variety of materials in the construction of our signs. We have materials that are preferred for short-term applications as well as materials that will withstand the test of time.
Q: What colors show up the best?
A: The choice of color is a very important aspect when considering the effectiveness of a particular message. Our designers will work with you to ensure the colors selected for your sign not only stand out but match your company brand.
Q: What file format can I use if I email it to you?
A: Generally, .ai, .eps, and .pdf format is preferred. We can also accept many other formats.
Q: Do you make business cards, flyers and menus?
A: Our design team can create graphics for just about anything you can think of. Although we do not produce these products within our facility, we have developed relationships with local print vendors and can provide a list of preferred vendors for you to choose from.
Q: What type of file and resolution do I need?
A: Use vector-based graphics whenever possible, but for pixel-based solutions, design AT-SIZE at a resolution of 150ppi.

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